The Cat’s Whisker's Coach is the business name for Jane Brotchie’s coaching services.

The Cat's Whisker's Coach trades under the company name of Crystal Clear Writing Ltd.

Company address:

10 Greville House
Lower Road

Postal address:

17 New Street

Owner contact email: jane@catswhiskerscoach.com

Whose information does this privacy notice apply to?

This privacy notice applies to information we collect from:

  • Clients
  • Prospective clients
  • Former clients
  • Visitors to our website

Website Information
The Cat’s Whiskers Coach uses Google Analytics to analyse traffic to its website in order to understand visitor needs and to improve the site for them. The Cat’s Whiskers Coach collects anonymous, aggregate statistics as well as individual user activities.


Cookies are small text files placed in browser directories on your computer. We use them for Google Analytics (for website statistics) and for make your browsing experience more efficient and enjoyable. You can set your browser not to accept cookies, but you may find that some website features don’t function as a result.

Other websites

Our website contains links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their privacy policies.

I use Calendly for my appointment and scheduling services. This is a third party app and I do not control their privacy policy. You can read it here. If you prefer to contact me directly, use the contact form on the website or email jane@catswhiskerscoach.com

Collection and Use of Personal Information
Personal information means any information that relates to an individual that may be used either directly or indirectly to identify them.

In general, you can browse our website without giving us any personal information. We only collect personal information through the website when you explicitly give it to us. We only use this information for the purpose specified when you make contact. We may use it to reach you to make sure we have your correct details, to provide additional information or to contact you with general or personalised service-related notices and promotional messages. For these purposes, we may contact you via email, telephone, text message or postal mail.

Storing information

There are two types of personal information that The Cat’s Whiskers Coach may store about individuals that we are in contact with:

  1. The Cat’s Whiskers Coach stores general contact information provided by individuals, with their consent.
  2. The Cat’s Whiskers Coach stores special category data that is a sub-category of personal information, including client notes and provided by individuals with their consent.

Personal information may be stored either electronically or on paper.

A person’s details may be collected by The Cat’s Whiskers Coach to undertake its business activities. Business activities include:

  • Marketing and information
  • Appointments
  • Application forms
  • Consultation forms
  • Client notes

How do we process personal data?
Any information stored electronically will be secured by encryption and/or password protection.

Any information stored on paper will be protected by restricted physical access.

Who has access to personal data?

The only person that may have access to personal information is Jane Brotchie, owner of The Cat’s Whiskers Coach.

No personal information is passed on to any other individuals or organisations unless:

it is at the request of the individual; or
I am legally required to do so.

How long do we keep personal data?

The Cat’s Whiskers Coach will keep personal data for no longer than reasonably necessary.

Data will be kept up to date and changes made as required. If The Cat’s Whiskers Coach business ceases trading then all personal data will be deleted or destroyed.


Requests by individuals to obtain their contact or personal information held by The Cat’s Whiskers Coach will be honoured.

The Cat’s Whiskers Coach will destroy contact or personal information about individuals if requested by them but this might mean that The Cat’s Whiskers Coach can no longer provide certain services to them.

The Cat’s Whiskers Coach will update any contact or personal information that we know to be incorrect.

For further details about these rights please see the Information Commissioner’s website.

Data Breach

In the unlikely event of a data breach, meaning that any contact or personal information has been passed to others without consent, individuals whose data has been compromised will be informed.


Testimonial videos, photos and statements are provided by clients who have given their permission for testimonials to be used on The Cat’s Whiskers Coach website. The Cat’s Whiskers Coach will delete and stop using an individual’s video or image at the individual’s request.

Access to Your Personal Information

You are entitled to access the personal information that we hold. If you would like us to send you the information that we have, or you don’t want us to process your data anymore, then please contact us.

Your Consent

By using the website - and/or entering into a coaching contract - you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy from time to time and without notice. If the Privacy Policy is changed, we will publish those changes on this page.

If you have any questions or concerns about our collection, use or disclosure of your personal information, please get in touch to discuss further.

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